Effective Date: December 01, 2022

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Coastal Breeze Mental Health (“we,” “our,” or “us”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request services, or receive care through our practice.

 

Information We Collect

• Personal Information You Provide: Name, email, phone number, insurance details, and other information you share when filling out contact forms, requesting appointments, or communicating with us.

• Health Information: Medical history, medications, and other health details you provide to us during the course of care. This information is protected under HIPAA.

• Technical Information: Non-identifiable data such as IP address, browser type, and website usage patterns, collected through cookies and analytics tools.

 

How We Use Information

We may use your information to:

• Provide psychiatric evaluation, treatment, and medication management services.

• Schedule and manage appointments.

• Communicate with you about your care.

• Process insurance claims and billing.

• Improve our website and services.

We will never sell or rent your personal information to third parties.

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HIPAA and Medical Privacy

Health information shared with Coastal Breeze Mental Health is protected under the Health Insurance Portability and Accountability Act (HIPAA). This means your medical information will only be used or disclosed in accordance with federal and California law.

 

Telehealth Services

If you receive care via telehealth, we use secure, HIPAA-compliant platforms to protect your privacy.

 

SMS/MMS Mobile Messaging Program
We utilize Dialpad to provide SMS/MMS text messaging services to communicate with you regarding appointments, service updates, and general business inquiries. 

Collection and Consent: By providing your mobile phone number and opting in to receive text messages, you consent to receive recurring automated and conversational SMS/MMS messages from us. Consent is not a condition of purchase.
Opt-In/Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. After opting out, you will receive a single confirmation message, and we will cease sending text messages to your number. For assistance or information, reply "HELP" or contact our support team directly. 
Fees: Standard message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your interactions with us.
Third-Party Sharing Carve-Out: Your personal information, including your mobile phone number and SMS opt-in consent data, is strictly confidential. No mobile information will be shared or sold to third parties or affiliates for marketing or promotional purposes. This exclusion applies to all text messaging originator opt-in data and consent information, which will not be shared with any third parties under any circumstances.

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Your Rights

You have the right to:

• Access and request copies of your health records.

• Request corrections to your records.

• Request limitations on certain uses of your information.

• File a complaint if you believe your privacy rights have been violated.​

Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us at:

📧 Email: info@coastalbreezementalhealth.com
📞 Phone: 831-291-3540